Managing & Measuring Customer Service & Retention

May 20 - 21, 2004, Intercontinental The Grand, Mumbai
Partha Chatterjee Director, Sales Taj Group of Hotels		S. Murli AVP. Customer Service BPL Mobile Communications
Ramakrishna Reddy Dasari Principal Fractal		Namrata Rana Managing Director Futurescape Netcom
Ranjeet Nambiar Director Urja Communications		Padmini Mishra Vice President-Talent Transformation Wipro Spectramind
Rajesh Kaushik Director Management Consulting Cedar Consulting		Sanjay Badhe Director Operaions Shoppers Stop
R. Sriram MD & CEO Crossword Book Store		Bhupendra Mathur Sr. V.P & Executive Director IMRB International
Vijay Sethi G.M.Service Quality & Client Communications Jet Airways		Sudip Mukhopadhyay Director - Institutional Business Metlife India Insurance
Naresh Raisinghani Master Black Belt & CEO BMG India Consulting
Networking & Evening Cocktails

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